Refund policy · Updated 13 October 2026

VSIM refund policyNo SMS.
No charge.

A one-time number that gets no SMS is refunded automatically, and a permanent number with a fault confirmed within 30 days is refunded after review. Every refund goes back to your VSIM balance, which you can spend on the site but cannot withdraw.

Check my situation 73% of real orders ended in a refund
VSIMBalance $5.00
TelegramLithuania · +370

+370 6•• ••• 41

15:00Waiting for SMS

What are the refund rules in 30 seconds?

73%

of 13,062 real orders ended without a code. Under today's rules, every one of them is refunded in full, automatically.

~15min

A one-time number waits about 15 minutes. Cancel any time before a code for an instant refund.

30days

Permanent numbers: report a fault within 30 days. Sign in from a US IP only.

Code arrived but the app said no? Report it. A person reviews it.

Refunds go to your balance. It buys any number but cannot be withdrawn.

Will I get my money back?

Answer two or three questions. The verdict follows how VSIM handles orders today, and tells you what to do next.

  • 4 end in an automatic refund
  • 3 are reviewed by a person
  • 5 end without a refund

    Question 1

    What did you pay for?

    See all 12 situations at once
    • No SMS arrived before the timer endedAutomatic refund. The order closes when the supplier's timer ends, about 15 minutes in our tests and never more than 20, and the full price returns to your balance. You do not need to ask.
    • You cancelled before any SMS arrivedRefund within seconds. Pressing Cancel on an order that still shows no code gives the number back to the supplier and returns the full price to your balance straight away.
    • The carrier's price changed while you were buyingAutomatic refund. If the carrier's price moves between your click and the purchase, VSIM cancels the order before you use it and returns the price. Buy again to get the new price.
    • The order never showed a numberAutomatic refund. An order that never reaches the supplier is closed after two minutes and refunded in full. You can buy again right away.
    • A code arrived and the app accepted itCharged, as expected. This is the normal end of an order: the hold becomes a charge because you received the code you paid for.
    • A code arrived, but the app refused the numberReviewed by a person. Use the "Did the app reject this number after the code? Report it" link on the order page. The report lowers that carrier's score for the app and country, and a person can refund the order after checking it. The refund is not automatic, because the SMS was delivered.
    • A code arrived, but you chose the wrong app or countryNo refund. The number did its job: it received an SMS. Check the app name and the country code before you press Buy.
    • Your permanent number has a fault within 30 daysReviewed by a person. Report it from your number page. A person reads every report, and a confirmed fault returns the full price to your balance so you can choose another number.
    • Google locked the account after a sign-in from outside the USNo refund. Google Voice is very sensitive to location. Always sign in from a US IP address, ideally a US virtual server with a fixed IP. A lock caused by a sign-in from outside the US cannot be fixed or refunded.
    • You found a fault after day 30No refund. Faults can be reported for 30 days after the sign-in details appear. From day 31 the number is yours as it is.
    • A top-up was paid but your balance did not changeReviewed by a person. Open a ticket with the gateway (Heleket or NOWPayments), the amount and the transaction ID. We credit your balance as soon as the gateway confirms the payment.
    • You want your balance sent back to your walletNot possible. The VSIM balance can be spent on any number on the site, but it cannot be withdrawn, sent to a wallet or exchanged for cash.

    First-hand data

    How often does an order end with a refund?

    Every square is 1% of 13,062 one-time orders from VSIM's own log, 31 May 2024 to 11 Oct 2026.

    • 68%cancelled before a code8,904 orders, refunded
    • 5%timer ran out695 orders, refunded
    • 27%code received3,463 orders, charged

    That is why "no SMS, no charge" matters more on VSIM than any discount: most orders that fail cost you nothing.

    Chance an order ends without a code

    • Viber99%103 orders
    • Facebook92%420 orders
    • WhatsApp89%2,265 orders
    • Instagram89%171 orders
    • Telegram87%4,552 orders
    • Google81%1,143 orders
    • TikTok79%108 orders
    • Apple75%106 orders
    • Signal61%187 orders
    • VK42%629 orders
    • Fiverr35%1,167 orders
    • WeChat33%1,431 orders

    A long bar means you are more likely to get your money back than a code. Live rates by country are in the delivery data.

    Which two deadlines decide a refund?

    Drag each slider. One deadline counts minutes, the other counts days.

    One-time number

    0:00 after the number appears

    Waiting for an SMS

    Your $0.93 is held, not spent. Press Cancel now and it comes back within seconds.

    Permanent number

    Day4
    You can still report a fault

    26 days left. A person checks the report, and a confirmed fault is refunded to your balance.

    How do the refund rules differ by product?

    Each lane is one thing you can pay for, laid out on the same clock: from the first second to 30 days.

    One-time numberAutomatic. Cancel any time before a code for an instant refund.

    Price heldNo number shown: refundNo SMS by the timer: refund

    Permanent numberReviewed by a person. Confirmed faults within 30 days are refunded.

    Paid onceReport a fault any dayWindow closes

    Top-upCredited after the gateway confirms. The balance cannot be withdrawn.

    Crypto sentGateway confirmsMissing? Open a ticket

    Every refund, in every lane, goes to your VSIM balance.

    What does a refund look like in your account?

    This is how holds, charges and refunds appear on your transactions page. Point at or tap a row to see why it is there.

    Example rows; live prices change during the day.

    WhatNoteAmount
    Top-upHeleket, USDT+$5.00Crypto confirmed by the gateway and added to your balance.
    Telegram numberLithuania · held−$0.93The price is held as soon as the number appears.
    RefundTimer ended, no SMS+$0.93No code arrived, so the full price came back automatically.
    Google numberColombia · code received−$0.40A code arrived, so the hold became a charge.
    Permanent number+1 (305) · paid once−$15.00One payment, no renewal fee.
    RefundFault confirmed on day 4+$15.00A person confirmed the reported fault within 30 days.
    Balance after these rows$0.00 → $4.60

    Pre-order checklist

    How do you avoid the cases with no refund?

    Almost every "no refund" answer starts in the minute before you press Buy. Tick the five checks and the clipboard clears you to order.

    0/5 checked

    Find a number The full pre-order guide

    What do people ask support about refunds?

    The questions our support desk answers most, with the answers we give.

    VSIM supportReplies 08:00 to 24:00 Tehran time

    What is VSIM's refund policy?

    VSIM refunds a one-time number automatically when no SMS arrives before the timer ends or when you cancel before a code arrives. A permanent number can be refunded if you report a fault within 30 days and a person confirms it. All refunds go to your VSIM balance.

    Does VSIM refund to my crypto wallet?

    No. Every refund goes to your VSIM balance, and the balance cannot be withdrawn. You can spend it on any one-time or permanent number.

    How long does an automatic refund take?

    It happens when the order closes: within seconds when you cancel, or when the supplier's timer ends if no SMS arrived. The refund then appears in your balance and in your transactions.

    Do I get a refund if the app rejects the number after the code arrives?

    Not automatically. Report it with the "Did the app reject this number after the code? Report it" link on the order page. A person reviews the report and can refund the order; the report also counts against that carrier for that app and country.

    Can I get a refund for a permanent number?

    Yes, if you report a fault within 30 days of delivery and a person at VSIM confirms it. Locks caused by signing in to Google Voice from outside the US are not refunded.

    What if my crypto top-up does not show up?

    Open a ticket with the gateway name, the amount and the transaction ID. Your balance is credited once Heleket or NOWPayments confirms the payment.

    How often does an order end with a refund?

    In VSIM's own log of 13,062 one-time orders, 73% ended without a code: 68% were cancelled and 5% ran out of time. Under the current rules, every one of those orders is refunded in full.

    Who do I contact about a refund?

    Open a ticket from your account, or message @vsim_support on Telegram. Support answers between 08:00 and 24:00 Tehran time (UTC+3:30).

    Glossary

    What do the words in this policy mean?

    Six words, used the same way on every VSIM page. Pick a thumb tab.

    Balance noun

    Prepaid US dollars in your VSIM account, topped up with crypto. It buys numbers and cannot be withdrawn.

    In a sentence“Your $0.93 refund lands in your balance, ready for the next number.”

    See also Refund, Hold

    Try a number. If no SMS comes, neither does the bill.

    Questions first? Open a ticket from your account or message @vsim_support. Support answers from 08:00 to 24:00 Tehran time (UTC+3:30).

    Find a number Open a ticket

    Effective 13 October 2026. If this page and the Terms of Service ever differ, the Terms apply.